SolarEdge warranty claim: How to file and what to expect

What’s covered and for how long

Before you file a SolarEdge warranty claim, confirm your equipment is still covered. SolarEdge inverters come with a 12-year standard warranty, though many models can be extended to 20 or 25 years. Power optimizers carry a separate 25-year warranty.

The warranty covers defects in materials and workmanship — meaning if the inverter or optimizer fails under normal use, SolarEdge will replace it. What the warranty does not cover: labor costs to remove and reinstall the unit, damage from improper installation, or cosmetic issues that don’t affect performance. SolarEdge sends the replacement part, but labor usually falls to the homeowner unless they purchased an extended service plan.

To check your warranty status, you’ll need the serial number from the label on your inverter. You can verify coverage and expiration dates on the SolarEdge website or by contacting their support team directly.

Out of warranty? See what a SolarEdge inverter replacement costs.

Step 1: Contact your installer first (if they’re still in business)

Your installer is usually the fastest path to a warranty claim. Most reputable solar companies handle the entire RMA process on your behalf — they’ll diagnose the issue remotely, contact SolarEdge, coordinate the replacement shipment, and schedule the swap. If your installer is responsive and still operating, start there.

But if your installer has closed, isn’t returning calls, or you’re uncomfortable with their service, you can file the claim yourself. SolarEdge allows homeowners to initiate warranty claims directly. You’ll just need to be prepared to provide more detailed diagnostic information upfront.

If your original installer is out of business, read our guide on what to do when your solar installer goes out of business, which covers how to find a qualified replacement technician in your area.

Step 2: Gather your equipment information and documentation

SolarEdge will ask for specific details to verify your claim. Before you reach out, collect the following:

• Serial number: Found on the label affixed to the inverter or optimizer. SolarEdge requires the serial number label to be readable and still attached to the unit.
• Purchase or installation date: SolarEdge uses this to confirm you’re within the warranty period. If you don’t have the original paperwork, your installer may have registered the system on your behalf.
• Description of the problem: What error codes are you seeing? When did the system stop producing? Has production dropped or stopped entirely?
• Proof of purchase: A copy of your original invoice, contract, or warranty certificate if available.

If you’re not sure what’s wrong with the system, check the inverter’s LED status lights or log into the SolarEdge monitoring portal. Error codes and system alerts will help SolarEdge diagnose the issue faster.

Step 3: Submit your warranty claim to SolarEdge

Start the claim by emailing a description of the defect to support@solaredge.com. In your email, include:

• A short description of the defect or failure
• The product’s serial number
• A scanned copy of your purchase receipt or warranty certificate
• Any error codes or diagnostic data from the monitoring portal

SolarEdge then reviews whether the problem qualifies under its Limited Warranty. If the claim is approved, they’ll issue an RMA (return merchandise authorization) number and move forward with the replacement process. If it’s denied, they’ll explain why — common reasons include the unit being out of warranty, damage from installation error, or an issue that’s not covered under the product warranty terms.

Response time varies, but SolarEdge typically reviews claims and responds within a few business days. Keep your case or RMA number handy for all future correspondence.

Step 4: Coordinate replacement shipment and installation

Once your claim is approved and you receive an RMA number, SolarEdge typically ships the replacement within about two business days. The company covers shipping costs for the replacement unit sent to you and for returning the defective equipment.

You have 30 days after the replacement arrives to send back the failed unit. SolarEdge will provide return shipping instructions and prepaid labels. If you don’t return the faulty unit within the required window, you may be charged for the replacement.

You’ll need to hire a qualified solar technician to remove the old unit and install the replacement — unless your original installer is handling this under their workmanship warranty. Expect to pay $200–$500 for this labor depending on your location and the complexity of the install. Some installers offer labor reimbursement if they’re SolarEdge-certified and submit the proper paperwork, but this is not automatic and applies only to approved RMA cases.

Once the new unit is installed, make sure it’s reconnected to the SolarEdge monitoring platform within 90 days. This is a requirement for some warranty terms and helps you track system performance going forward.

What if SolarEdge denies your warranty claim?

If SolarEdge determines your issue isn’t covered, you have a few options. First, review the denial reason carefully. Common exclusions include damage from improper installation, environmental factors like flooding or lightning strikes, or equipment that’s been moved or reinstalled without following SolarEdge’s procedures.

If you believe the denial is incorrect, you can appeal by providing additional documentation — photos of the installation, records showing the system was maintained properly, or a third-party inspection report. In some cases, your installer’s workmanship warranty may cover issues that the manufacturer warranty doesn’t, especially if the failure was related to how the system was installed.

If your equipment is out of warranty entirely, you’ll need to pay for a replacement inverter out of pocket. Depending on the model, expect $1,200–$3,000 for a new SolarEdge inverter plus installation labor. For guidance on older systems, see our article on what to do when your solar equipment is outdated.

Tips for a faster, smoother warranty claim

Here’s how to make the process as painless as possible:

• Keep your system connected to monitoring. Claims go fastest when the system is being monitored remotely, because the problem can often be diagnosed before anyone visits the house. Real-time data makes diagnosis faster and more accurate.
• Document everything. Take photos of the inverter label, error screens, and installation setup. Keep copies of all emails and RMA correspondence.
• Don’t remove the serial number label. If the label is damaged or missing, SolarEdge may not honor the warranty. Handle the unit carefully during removal.
• Work with a certified installer if possible. SolarEdge-certified installers are more familiar with the RMA process and may qualify for labor reimbursement, which can reduce your out-of-pocket costs.
• Be patient but persistent. If you don’t hear back within a week, follow up. RMA cases can sometimes get stuck in the queue, especially during high-volume periods.

Once your replacement is installed and online, consider whether an extended warranty makes sense for your situation. Extended coverage has to be bought within 24 months of the date SolarEdge shipped the inverter, so if you’re replacing a unit under the original 12-year term, you may want to extend coverage on the new one.