SolarEdge monitoring app guide: How to track your system

What is the mySolarEdge app and who can access it

The mySolarEdge app is SolarEdge’s official homeowner monitoring tool, available free on iOS and Android. It shows your production and home energy use as they happen, in an app built for phones, and gives you visibility into how each panel is performing. The app is designed specifically for system owners — not installers.

To get access, your installer has to set you up. SolarEdge runs the monitoring platform, but installers create each site and invite the homeowner, but SolarEdge support does not create homeowner accounts directly. Your installer sets your permission level and sends you an email invitation to register. Once you accept, you can log in via the app or the web-based monitoring portal.

The mySolarEdge app is separate from the installer monitoring portal. Homeowners typically get dashboard access or limited layout view, while installers have full diagnostic and configuration rights. If you’re buying a home with solar or your installer went out of business, you may need to go through SolarEdge’s formal site transfer process to regain access.

How to navigate the site dashboard

When you open the app, the first screen you see is your site dashboard. This is your high-level overview: current power output, energy produced today, and energy consumed (if you have a consumption meter installed). The dashboard updates every few minutes during daylight hours.

Key metrics on the dashboard include:

• Current Power: Your system’s live output in kilowatts (kW). This drops to zero at night and fluctuates based on weather and shading.
• Energy Today: Total kilowatt-hours (kWh) produced since sunrise.
• Energy This Month / Year: Cumulative production over longer periods, useful for comparing against your utility bill or tracking seasonal trends.
• Environmental Benefits: A running tally of CO2 offset and equivalent trees planted — more of a feel-good feature than a diagnostic tool.

If your dashboard shows zeros during the day or hasn’t updated in several days, that’s a sign of either a production issue or a communication problem. We cover how to tell the difference later in this guide.

Understanding the energy flow diagram

Tap into the energy flow diagram for a real-time visual of where your power is going. This screen shows three nodes: solar production, home consumption, and grid import/export. Arrows indicate direction, and the numbers show live kilowatt values.

Here’s how to read it:

• If the arrow flows from solar to home, you’re using what you produce.
• If the arrow flows from solar to grid, you’re exporting excess energy (and earning net metering credits, depending on your utility).
• If the arrow flows from grid to home, you’re drawing from the utility because your panels aren’t producing enough to cover your load.

The energy flow diagram only appears if you have a consumption meter installed. Seeing your home’s usage requires a consumption meter. Without it, the app shows production data only — no information about how much energy your home is using or whether you’re importing or exporting.

If you have a battery, the diagram includes a fourth node showing battery charge/discharge status and state of charge percentage. This is one of the most useful screens for homeowners with storage.

How to read the power optimizer map (and why it matters)

This is the feature that sets SolarEdge apart. The power optimizer map — sometimes called the layout view — shows a virtual representation of your roof with each panel labeled and color-coded by performance. You can see at a glance which panels are underperforming, offline, or shaded.

This layout is a top-down map of where each inverter and optimizer sits on your roof, which makes it quick to spot and diagnose a problem. Your installer creates this map during installation using the SolarEdge Mapper app, which scans the barcode on each optimizer and assigns it to a location on your roof plan.

To access the map in the mySolarEdge app, go to the Layout tab (if your installer granted you layout access). Each rectangle represents one panel. Tap any panel to see:

• Current power output in watts
• Voltage and current from that specific optimizer
• Whether the optimizer is communicating

If a panel shows significantly lower output than its neighbors during full sun, that’s your cue to investigate. Common causes: shading from a new tree or roof vent, soiling (dirt, leaves, bird droppings), or a failing optimizer. A completely gray or offline panel usually means a communication loss, not necessarily a hardware failure.

Not all homeowners get layout access by default. If you don’t see this tab, ask your installer to upgrade your permissions. It’s worth having — this is module-level visibility you don’t get with most other inverter brands.

Setting up production alerts so you know when output drops

One of the most common complaints about the mySolarEdge app is the lack of proactive notifications. The app doesn’t send push alerts, so if a fuse blows or the system stops producing, nobody tells you. You have to manually check the app or portal to catch issues.

That said, you can configure email alerts through the web-based monitoring portal (not the app). Log in at monitoring.solaredge.com, go to Admin > Alerts, and set thresholds for:

• Low production alerts: Notify you if daily energy drops below a certain percentage of expected output.
• Communication alerts: Notify you if the inverter or specific optimizers stop reporting data.
• Inverter fault alerts: Notify you if the inverter enters an error state.

Your installer controls the default alert settings and may have them routed only to their own email. Ask them to either add your email to the alert list or grant you admin access so you can configure alerts yourself. If you’re monitoring your own system, set a low production threshold at around 70-80% of expected daily output — low enough to avoid false alarms from cloudy days, high enough to catch real problems.

Once configured, alerts arrive via email, not push notification. It’s not ideal, but it’s better than checking the app manually every day.

What the app can and cannot control

You can manage SolarEdge smart home devices and EV chargers from the app, but only if you have those SolarEdge products installed and your installer has enabled remote control. For most homeowners with a basic inverter-and-optimizer setup, the app is monitoring only — you can view data, but you can’t change inverter settings, pause production, or adjust grid export limits.

Advanced features like battery charge/discharge profiles, backup mode settings, and inverter communication settings require installer-level access. SolarEdge support is built around installers, so homeowners asking about advanced settings often get turned away, and even then, many settings are locked behind installer credentials.

If you want more control over your system — for example, switching your battery between longevity mode and backup mode, or adjusting time-of-use charging schedules — you’ll need to either work with your installer or request full admin access to the portal. Some installers are willing to grant this; others are not. It’s worth asking, especially if you’re comfortable with technical settings and your installer is unresponsive.

Homeowner app vs installer portal: What’s the difference

This is a major point of confusion. There are two separate SolarEdge platforms:

• mySolarEdge app / homeowner portal: Limited to monitoring and basic troubleshooting. You see production data, layout, alerts, and energy flow. You cannot change inverter settings or run diagnostics.
• Installer monitoring portal: Full access to system configuration, SetApp diagnostics, remote inverter control, firmware updates, and advanced alert settings. This is what your installer logs into when they troubleshoot your system remotely.

SolarEdge hosts the platform for installers, but it doesn’t create or watch individual monitoring sites itself. Your installer is the portal administrator. They decide what level of access you get.

Most installers give homeowners “Dashboard” or “Dashboard and Layout” access. Full access is rare unless you specifically request it or set up your own installer account (which requires SolarEdge approval and is technically against their terms of service if you’re not a licensed contractor).

If you’re technically inclined and want installer-level access, some homeowners have successfully requested an installer login from SolarEdge and set up their own monitoring portal with their installer’s permission. This is not officially supported, but it’s possible. Just know that if you change the wrong setting, you can take your system offline or void your warranty.

Communication error vs actual production loss: How to tell the difference

When your app shows zero production or stale data, it’s usually one of two things: the system isn’t producing power, or the system is fine but the inverter isn’t communicating with the SolarEdge servers. Knowing the difference saves you a service call.

Signs of a communication error (not a production problem):

• The inverter display shows a green light and normal operation, but the app shows no data or “last updated” is days or weeks old.
• When the inverter display reads S_OK, it is communicating — if you see S_OK on the physical inverter but the app shows nothing, the issue is between the inverter and SolarEdge’s servers, not your panels.
• Your utility bill shows normal solar credits, confirming the system is producing even though the app is dark.

Signs of actual production loss:

• The inverter display shows an error code or fault message.
• The app shows a sharp drop in daily energy with no corresponding weather change.
• One or more optimizers appear offline or gray in the layout view, and tapping them shows zero volts and zero watts.

If it’s a communication error, make sure your router is powered on and online. If you’ve replaced the router or changed its password, the inverter needs the new network details. This requires either physical access to the inverter (via SetApp pairing mode) or remote access through the installer portal. Most homeowners need to call their installer for this.

If it’s a production issue, check the layout tab for offline optimizers, then visually inspect those panels for shading, damage, or debris. If everything looks normal and the error persists, contact your installer or find a SolarEdge-certified technician near you.

If the inverter itself shows a fault, look it up in our SolarEdge error code guide.

Related guide: SolarEdge Warranty Claim: How to File

Troubleshooting common app issues

Here are the most common mySolarEdge app problems homeowners report — and how to fix them:

App shows “No data available” or won’t load: Log out and log back in. If that doesn’t work, delete the app and reinstall it. Your login credentials are stored on SolarEdge’s servers, so you won’t lose anything.

App shows old data (last updated days ago): This is almost always a communication issue. Check your inverter’s physical display. If it shows S_OK, the problem is network-related. Confirm your router is powered on and online, and check whether your home internet is working. If your router was recently replaced or the WiFi password changed, the inverter needs to be reconfigured to connect to the new network.

Can’t log in / forgot password: Use the “Forgot Password” link on the login screen. If you never set up an account, contact your installer — they need to send you an invitation email.

App won’t show layout or optimizer-level data: Your installer didn’t grant you layout access. Email them and ask for it. There’s no technical reason to withhold this — it’s purely an access permissions issue.

App shows production but no consumption data: Usage data requires a consumption meter. If your system wasn’t installed with one, the app can only show how much you’re producing, not how much you’re using or exporting.

If none of these fixes work and your installer is unresponsive, you can attempt to contact SolarEdge support directly, but be aware that SolarEdge doesn’t manage individual monitoring sites, and its technicians can’t add users to a portal. They’ll likely redirect you back to your installer.